Refund policy
MY FINDS — RETURNS & REFUNDS
Last updated: 5 September 2026
At My Finds, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we will do our best to resolve it fairly and efficiently.
Damaged or incorrect products
If your product arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as reasonably possible at:
Email: order.myfinds@gmail.com
Please include:
- Your order number
- Your name
- A description of the problem
- Clear photographs or video showing the issue
We may request additional information to assess the problem.
Where you have a valid right to a remedy under applicable South African consumer law, My Finds will provide the appropriate remedy, which may include repair, replacement or refund.
Change of mind / unwanted products
Where applicable, customers may exercise their rights under South African consumer law.
Products returned because of a change of mind may need to meet applicable requirements relating to condition, packaging and use.
Certain products may be excluded from return where permitted by law.
Refunds
Once a return has been received and assessed, we will notify you of the outcome.
Where a refund is approved, the refund will normally be made using the original payment method where reasonably possible.
Refund processing times may depend on your payment provider or bank.
Return shipping
Where the product is defective, damaged, incorrect or otherwise qualifies for a remedy under applicable law, My Finds will handle return arrangements as required.
For change-of-mind returns, the customer may be responsible for applicable return costs where permitted by law.
Contact
My Finds
Email: orders.myfinds@gmail.com